Predictive Dialer | KingAsterisk

Kingasterisk Technology provides Predictive dialer Solutions. A predictive dialer is an automated telephone dialing system that enables call center agents to dramatically increase their number of live connections. Predictive dialers connect agents only to calls that are actually answered by people, freeing agents from the need to listen to unanswered calls, busy signals, disconnected lines, or answers from fax machines, answering machines and other automatic services.

Predictive dialers use mathematical formulas to predict both the average time it will take for calls to be answered and agent availability, and adjusts the dialing rate accordingly. A predictive dialer learns to anticipate when agents will become available and speeds up and slows down the dialing rate accordingly. A good predictive dialer can also analyze unsuccessful calls to determine if the number needs to be called back later or requires special handling, such as a manual call by an agent.


 Campaign Features

 Scalable to thousands of calls per minute

 Dial alternate numbers with dialing rules

 Automatic Time Zone Management

 Connect to Phone /PBX /PC

 Wait for agent wrap up before resume next call

 Advanced call volume pacing algorithm

 Unlimited agents & voip channels

 Dialing Features

 Answering Machines, Live Answers & Line Busy

 Predictive dialing

 Agents can play audio files while talking

 Auto screen popup when a call connects

 Call back scheduling & reminders

 Click-to-Call dialing

 Connects to your business PBX

 Agent Dashboard Features

 multiple simultaneous campaigns (Agent)

 Automatic CRM Information Pop Up

 Play audio files during calls & Generate Reports

 Multi agent access from anywhere

 Call transfer & conference & Caller History

 Unlimited agents & voip channels

 Quick Access to Built-in CRM

 Call recording and whisper coaching

 CRM Features

  Unlimited data fields, dispositions

 Unlimited phone numbers and contact Groups

 Easy Importing and Uploading

 Automatic CRM record popup for live calls

 Edit, Add, Delete Contacts

 Automatic Tracking

 Share Customer Information

 Reports & Analytics

 Campaign Summaries

 Predictive dialing

 Call Reports Details

 Export data .csv file

 API Integration

 Live Real-time Reports

 Automatically CRM Reports Generated


GET IN TOUCH

  •  1 Research Court Suite 450-189 Rockville, MD USA.
  •  +1 (562) 283-8098
  •  +91 968-773-3355
     +91 953-749-4404
  • email king@kingasterisk.com
  • skype kingasterisk