The KingAsterisk Technologies provides an automated mass dialling solution where hundreds, or thousands of numbers are simultaneously dialled, and an automated connection to an IVR occurs when answered by a person.
For more complex solutions, where the IVR needs to transfer calls to a Live Agent, rather than dialling a fixed number of outbound lines the system can be told how many Live Agents are available and it decides how many numbers to dial based on how many Live Agents are busy.
There is a further option for these Agents to log into the predictivedialler.net system, which means that the system knows exactly how many agents are available and whether they are ready to take calls.
Using this latter mode there is no need to manually adjust the dialling rate on the Broadcast dialler at all.
Interactive voice broadcasting (also referred to as interactive voice messaging) programs allow the call recipient to listen to the recorded message and interact with the system by pressing keys on the phone keypad. The system can detect which key is pressed and be programmed to interact and play various messages accordingly. This is a form of Interactive voice response (IVR).
Our system can either play pre-recorded messages, read text-to-speech or even email-to-text-to-speech, depending on your circumstances. Our system also allows you to use text-to-speech for multiple languages.