Call Management System
We built this to make talking with customers easy and help your agents get way more done.
Stop stressing over phone lines. This system easily manages incoming and outgoing calls, instantly smoothing out your customer service chats and speeding them up. It directly reduces wait times and keeps your whole operation moving smoothly.
Call Management System
Key Features That Drive Success
Powerful features that make our contact center software solution stand out.
Omnichannel Communication
Forget juggling multiple screens! We put voice, email, web chat, and social media messaging all together in one hub. The result? A perfectly consistent and fantastic customer journey across the board.
Intelligent Call
Routing
We route incoming calls straight to the best-equipped available agent. This could be based on who has the right expertise, who's free, or the call's urgency, all to speed up how fast we can solve things.
CRM Integration
Solution
Link our system right up to your favorite CRMs so your agents can immediately see customer history and all the important details they need.
Predictive Dialer
Want to supercharge your outbound calls? Implement automated dialing to eliminate the dead space between calls, keeping your agents busy and their productivity high.
Real-Time Analytics
See exactly how many calls are coming in, how well your team is doing, and what customers are saying, all through real-time screens and comprehensive reports.
Call Recording & Monitoring
Keep customer calls recorded under lock and key while actively supervising live ones. This essential practice boosts your team's skill development and guarantees high standards of service.
Multi-Language & Global Support
You can greatly improve customer contentment and foster trust by reaching out to people internationally using the specific language they’ve chosen.
Scalable Cloud Infrastructure
Need to grow fast or trim back? Our cloud-powered system is totally adaptable, allowing your business to scale operations easily without a hitch.
Benefits
- Faster Resolutions
- Cost Reduction
- Higher Productivity
- Boosted Sales
- Smarter Decisions
- Strong Security
- Seamless Experience
- Scalable Growth
Frequently Asked Questions
This all-in-one software provides the solution for companies to keep track of customer communication across calls, online chat, and various other touchpoints.
Yes, our solution supports seamless CRM integration, making customer data accessible during interactions.
This product was built to grow with you, making it the perfect fit for new businesses as well as major corporations.
Absolutely, we build custom features and specific integrations designed just for what your unique business requires.
Need help? We provide technical backup day and night. That way, you’re certain to maintain seamless operations and see any hitches corrected quickly.
Service Category
Call Center Dialer Solution
Kingasterisk’s Call Center Dialer improves call center productivity while engaging agents, and enhancing customer experience
A call dialer is a software that automates the process of dialing numbers in call centers. Unlike manual dialing, it automatically dials the phone numbers pertaining to a selected list of contacts on behalf of the agents. We offer contact center dialer in different dialing modes like, Predictive Dialer, Auto Dialer, Preview Dialer and Progressive Dialer.
Features
Product Quality:
Automatically syncs across all your devices. You can also access….On Demand Design:
Images, videos, PDFs and audio files are supported.Choice of Service:
Whatever your business needs, you can choose a service.
The Challange
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Any Questions find here.
The Softec Shop is built right into your account dashboard, and is accessible immediately after signing up.
The Softec Shop is built right into your account dashboard, and is accessible immediately after signing up.
The Softec Shop is built right into your account dashboard, and is accessible immediately after signing up.
The Softec Shop is built right into your account dashboard, and is accessible immediately after signing up.
The Softec Shop is built right into your account dashboard, and is accessible immediately after signing up.