Call Recording contributes to Contact Center efficiency in many ways. For example, Call Recording relieves supervisors of the need to monitor calls in real time, allowing them to focus on management responsibilities. Our Call Recording systems allow supervisors to review recorded calls on demand and can present recordings that meet specific criteria. This efficiency gets to the heart of an issue without time consuming searches through dozens of calls. Call Recording also pinpoints areas where training is needed for both new and established Call Center agents. In many cases, Call Recording system can even deliver training automatically based on how the supervisor “scores” the call.

Admin Users can access call recording options through the Kingasterisk dashboard at any time. On the dashboard, select the phone number you would like to activate the feature for. Then turn the function on for either inbound calls, outbound calls, or both.

For both incoming and outgoing calls, you can choose whether all calls associated with the number will start recording automatically, or your agents can pause or start recording manually directly in the phone app. Before activating this feature, check whether recording calls is legal in your country of residence.

All call agents who have the feature activated on their account can listen and download the conversation through the Kingasterisk Phone application or your connected CRM. You can also download the call recordings individually or in bulk, and save them to your computer.

Call Recording is a growing global necessity for most Call Centers and Contact Centers today. The health of your organization can be measured via your Call Center agents and the retrieval of this vital feedback can positively affect your business decisions. Call Recording is the foundation for many other programs, including quality monitoring, speech analytics and eLearning. By hearing what your customers say first-hand, you can quickly learn what steps to take toward real business success.

We provide best call recording solution to call center, which is help in improve business productivity and increase agent's efficiency.

• Quality control
• Liability protection
• Employee performance review
• Employee training
• Workforce management